Quality Question Bank
for Exam preparation

Q2. In accordance with ISO 9001:2015, which of the following requires documented information to be retained by the organization?

1. Evidence of competence
2. Internal audit results
3. Management review results
4. All of the above
5. None of the above

Q3. Validation of root cause is made only when which standard(s) is met:

1. There is a statistically significant relationship between the suspected root cause and the effect.
2. The data is normal
3. Knowledge of the process corroborates this causal relationship.
4. Both A and C above

Q4. Six Sigma projects should be selected from:

1. Projects where the root cause is known
2. Projects that are management “pet projects”
3. VOC and VOB
4. Projects where there is a lack of data

Q5. –––––––– are the charts that identify potential causes for particular quality problems.

1. Control Chart
2. Flow chart
3. Cause and Effect Diagram
4. Pareto chart

Q6. Quality control is:

1. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
2. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
3. assuming the production of goods that meet the highest standards of luxury
4. identifying which quality standards are relevant to the project and determining how to satisfy them
5. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

Q7. How does ISO 9000 define “Management Systems”?

1. Set of interrelated or interacting elements of an organisation to establish procedures and outline these within documentation
2. Set of interrelated or interacting elements of an organisation to establish policies and objectives, and processes to achieve those objectives
3. Set of interrelated or interacting elements of an organisation to effectively record quality processes
4. Set of interrelated or interacting elements of an organisation to identify risks and improve efficiency

Q8. One of the advantages of team work is:

1. It breaks down barriers between employees
2. customers and suppliers
3. It results in promotion
4. It results in salary increment
5. None of the given options

Q9. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q10. Of the following statements, which one(s) is / are true?

1. Quality is the usual result when skilled designers and skilled implementers work on the project
2. None of the above
3. Quality is 10% skill and 90% luck
4. Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work
5. A and C